Rubbish Removal Hounslow Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Hounslow provides waste collection and rubbish removal services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any rubbish removal, waste collection, clearance, loading, transportation or related service provided by us.
1.2 Customer means the person, company or organisation who requests or pays for the Service.
1.3 Premises means the domestic, commercial or other property where the waste is located and from which the Service is to be provided.
1.4 Waste means the rubbish, items, materials or goods to be collected and removed as part of the Service, excluding any prohibited items described in these Terms and Conditions or under applicable waste regulations.
1.5 Agreement means the contract between us and the Customer consisting of these Terms and Conditions together with the details confirmed in the booking.
1.6 We, us and our refer to Rubbish Removal Hounslow as the service provider.
2. Scope of Services
2.1 We provide rubbish removal and waste collection services, including but not limited to household clearances, garden waste removal, bulky item collection and non-hazardous commercial waste collection.
2.2 The specific Service provided will be as agreed at the time of booking, based on the information supplied by the Customer about the type, volume and location of the waste.
2.3 We reserve the right to refuse to collect any waste that is unsuitable, hazardous, incorrectly described, unsafe to handle, or not in compliance with applicable laws or regulations.
3. Booking Process
3.1 Bookings may be made by telephone, email or via our online channels where available. All bookings are subject to availability and to acceptance by us.
3.2 At the time of booking, the Customer must provide accurate details regarding:
a. The address of the Premises.
b. The nature and approximate volume or weight of the waste.
c. Any access restrictions, parking limitations or special requirements.
d. Any items that may be hazardous, heavy, awkward or difficult to remove.
3.3 Our quotation is based on the information provided by the Customer. If, upon arrival, the waste differs substantially from the description, or access is more restricted than advised, we may:
a. Adjust the price to reflect the actual work required; or
b. Decline to carry out all or part of the Service, in which case a call-out or cancellation charge may apply.
3.4 A booking is only confirmed when we have issued a confirmation and, where required, received any applicable deposit or prepayment.
4. Access and Customer Obligations
4.1 The Customer must ensure that we are provided with safe and reasonable access to the Premises at the agreed time and date.
4.2 The Customer must ensure that:
a. All waste to be removed is clearly identified and separated from items that are to be retained.
b. Any fragile, valuable or personal items are removed from the vicinity of the work area.
c. Any required permissions for access, parking or entry to communal areas are obtained in advance.
4.3 We are not responsible for any delay or failure to provide the Service where this results from inadequate access, incorrect information, or failure by the Customer to comply with these obligations. In such cases, charges may still be payable.
5. Pricing and Payments
5.1 Prices are provided by quotation and may be based on factors including but not limited to volume, weight, type of waste, access conditions and time required.
5.2 Unless otherwise stated, all prices are inclusive of reasonable labour for loading, transportation and legally compliant disposal of the waste.
5.3 We may require full or partial payment in advance, especially for larger jobs or commercial work, as notified at the time of booking.
5.4 Payment is due on completion of the Service, unless alternative terms are agreed in writing prior to commencement. We accept commonly used payment methods such as cash, card or bank transfer, subject to availability.
5.5 For account or commercial customers with agreed credit terms, payment must be made within the period specified on the invoice. We reserve the right to charge interest and late payment fees on overdue amounts in accordance with applicable UK law.
5.6 All charges for the Service are subject to any applicable taxes, levies or charges that may be imposed by law.
6. Cancellations, Rescheduling and Waiting Time
6.1 The Customer may cancel or reschedule a booking by giving us reasonable notice.
6.2 If the Customer cancels less than 24 hours before the scheduled service time, we reserve the right to charge a cancellation fee, which may be a fixed call-out charge or a percentage of the quoted price.
6.3 If we arrive at the Premises at the agreed time and are unable to gain access, or if the waste is not available for collection, we may charge a call-out or abortive visit fee to cover our costs.
6.4 Where we are kept waiting beyond a reasonable period due to causes within the Customer's control, we may charge additional waiting time at our prevailing rates.
6.5 We reserve the right to cancel or reschedule the Service where necessary due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents or emergencies. In such cases, we will aim to notify the Customer as soon as reasonably possible and arrange an alternative time.
7. Waste Types and Prohibited Items
7.1 We collect general household and commercial waste, garden waste, non-hazardous bulky items and similar materials that can be lawfully handled and disposed of through our usual channels.
7.2 The following items are prohibited or may require special arrangements and additional charges:
a. Hazardous or special waste, such as chemicals, solvents, paints, asbestos, clinical or medical waste, and substances classified as hazardous under UK regulations.
b. Gas cylinders, fuel tanks, explosives or pressurised containers.
c. Large quantities of soil, rubble or construction waste beyond our normal loading limits.
d. Electrical and electronic equipment that must be treated under specific regulations, unless specifically agreed.
7.3 The Customer is responsible for informing us at the time of booking of any such items. If prohibited or undeclared hazardous items are discovered at the time of collection, we may refuse to collect them and may charge for any additional time or costs incurred.
8. Compliance with Waste Regulations
8.1 We operate in accordance with applicable UK laws and regulations relating to waste collection, transport and disposal.
8.2 We will use licensed facilities and approved waste transfer stations for the treatment, recycling or disposal of waste collected during the Service.
8.3 Where applicable, we will complete the necessary documentation, such as waste transfer notes, in compliance with relevant regulations.
8.4 The Customer confirms that they are the owner of the waste or are otherwise authorised to arrange for its removal and disposal. The Customer agrees to indemnify us against any claim or liability that arises from a breach of this confirmation.
9. Customer Property and Site Condition
9.1 We will take reasonable care when carrying out the Service, but the Customer accepts that some minor scuffs, marks or disturbance may be unavoidable when removing large or heavy items.
9.2 The Customer must inform us of any fragile surfaces, hidden services, obstructions or particular risks at the Premises before the work begins.
9.3 We are not responsible for pre-existing damage or defects at the Premises, nor for any damage caused by unsafe structures, weak floors, or other conditions outside our control.
9.4 The Customer is responsible for ensuring that driveways, access routes and loading areas are suitable for our vehicles and equipment. We shall not be liable for damage to such areas where the risk of damage arises from inadequate strength, construction or maintenance.
10. Liability and Limitations
10.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.
10.2 Subject to clause 10.1, our total liability to the Customer arising out of or in connection with the Service, whether in contract, tort or otherwise, shall not exceed the total price paid for the specific Service giving rise to the claim.
10.3 We shall not be liable for:
a. Any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of goodwill.
b. Any losses arising from the Customer's failure to comply with these Terms and Conditions or to provide accurate information at the time of booking.
c. Loss or damage to items that were not clearly identified as waste for removal, where the Customer did not segregate or label such items appropriately.
10.4 The Customer must notify us in writing of any claim or complaint relating to the Service as soon as reasonably practicable and in any event within 7 days of the date on which the Service was provided. We may not be able to investigate or resolve issues raised after this period.
11. Insurance
11.1 We maintain appropriate insurance cover for our activities, including public liability insurance, in line with industry practice.
11.2 Evidence of insurance can be provided upon reasonable request.
12. Data Protection and Privacy
12.1 We collect and process personal data such as names, contact details and service information for the purposes of managing bookings, providing the Service, invoicing and customer care.
12.2 We will handle personal data in accordance with applicable UK data protection laws and will not share your personal information with third parties except where necessary to perform the Service, comply with legal obligations, or where you have given consent.
13. Variations and Amendments
13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Service, unless a change is required by law.
13.2 Any variations to the Agreement requested by the Customer must be agreed by us and may result in changes to the price or timing of the Service.
14. Events Beyond Our Control
14.1 We shall not be in breach of these Terms and Conditions or liable for any delay or failure to perform the Service where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, severe weather, traffic disruption, accidents, acts of authorities, strikes or other industrial disputes, breakdown of equipment, or interruption of utilities.
14.2 Where such an event occurs, we will take reasonable steps to minimise the impact and resume the Service as soon as reasonably practicable.
15. Termination
15.1 We may terminate the Agreement or suspend the provision of the Service with immediate effect by giving notice to the Customer if:
a. The Customer commits a serious or persistent breach of these Terms and Conditions.
b. The Customer fails to pay any amount due by the required date.
c. We reasonably consider that it is unsafe or unlawful to continue the Service.
15.2 Termination shall not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Service, provided that this does not limit any mandatory rights you may have as a consumer under applicable law.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Agreement is between us and the Customer. No other person shall have any rights to enforce any of its terms.
17.4 These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between the parties in relation to the Service and supersede any prior understandings or arrangements.
